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Why can't I get a refund for Game Pass

I am a season ticket holder for the Vikings.With that, I get free Game Pass.

Digital Care has charged my credit card and I am wasting a lot of time trying to get a refund. The NFL has their name written all over this and I can't get any help from anyone. Please help.

This is a real disgrace.Who is pocketing all this money when it doesn't belong to them.

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